We ship everywhere (cause chances are you could be anywhere). Phrases like “that was faster than Amazon Prime” have been used to describe our shipping; we pride ourselves on getting it out to you as fast as possible because we know you’re on the move. Free Shipping orders will either ship via UPS Ground or USPS First Class, depending on your location. We ship all orders from Austin, Texas. To track your package, check your email and look for the order shipped email. Then click the tracking link inside.
If you’re not obsessed with any product by day 30, we’ll take your order back for a full refund, no questions asked. For an easy return/exchange of U.S. orders, all you need is your order number and zip code. Once you have those, just use our online return form. Return postage is to be paid by the customer.
Clearance and sale items are final sale and cannot be returned/exchanged.
All international orders are final sale.
For all international orders, the ship-to recipient will be responsible for the price of shipping plus any taxes or customs duties incurred. For questions regarding customs fees we suggest contacting your local government.
All items come with a 60 day limited warranty. The warranty covers hardware and/or defects on items purchased or authorized dealer. International orders will be partially or fully refunded depending upon the defect/issue. International shipping will not be refunded.
Please note that our warranty does not cover wear and tear due to normal, proper use of product, nor does it cover accidents or spills. However since we have children who’s life goals are to demolish our prized possessions, we’re very sympathetic. Email us if you’re in a pickle and we’ll figure it out together.